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IMPORTANT THINGS TO KNOW BEFORE COMING FOR YOUR APPOINTMENT
1. If you know you are going to be late or are unable to make it to your appointment, please call ahead. If you are 15+ minutes late to your appointment, we will not be able to accommodate you. We will reschedule your appointment for another day.
2. As of 1/1/2023, we our continuing our strictly curbside protocol. Please call or text when you arrive at the clinic and advise whoever assists you which parking space you are in. One of the staff will be out to bring in your pet for the appointment. If there is any pertinent information that needs to be addressed, the doctor will come out to your vehicle to speak with you.
3. If you have forgotten your cell phone and cannot call or text to check in, do not just walk into the building. Please knock on the door, and one of our staff members will come out to get the information needed for your appointment.
4. If you are scheduled for a regular vaccine appointment and your pet is beginning to show signs of illness, please call ahead to alert us. We ask that you keep in mind that Dr. Wilcox has a very heavy schedule. Having unexpected items added to the appointment at the last-minute cuts into the time that we have allotted for other clients and their pets.
Late Appointment Policy
Any patient arriving 15+ minutes late to their appointment will not be accommodated and will need to reschedule.
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, Care Credit, ScratchPay, and cash. We DO NOT offer in-house payment plans.
Patient Arrival Policy
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier.
All pets must be up to date on any required bloodwork and testing required for medication refills. All refill requests should be made at least 7 days in advance to ensure we will have the medication on hand and ready to go when you need it.
As of March 1st, 2020 DeWitt Animal Hospital no longer authorizes prescription requests from third-party online pharmacies (i.e. Chewy, 1-800-Pet-Meds, etc.). We apologize for the inconvenience this may cause, but with the increase of fraudulent medications on the market, the safety of your pets is our priority.
DeWitt Animal Hospital contracts with VetSource, a veterinary specific pharmacy that obtains all their medications and preventatives from the manufacturers of the medication. There is no room for fraudulent medications making their way to your pet through VetSource. You will be able to request all your medications online through VetSource, connecting to your pets’ medical record for convenience of approval. You can find the link to the online pharmacy through the services tab at the top of the page.
We understand that there may be a small cost difference between VetSource and other third-party online pharmacies, as they are getting their medications from the manufacturer. To help with the potential cost difference we will price match for the month of March to help ensure the transition is as smooth as possible.
We also understand that some of our clients may still want to take the risk and order from a third-party online pharmacy. For those clients, we will write out a physical prescription, and you will need to pick it up during business hours and submit it to the pharmacy of your choice.