Things to Know Before Coming to Your Appointment
1. If you know you are going to be late or are unable to make it to your appointment, please call ahead. See our late policy below.
2. We are practicing curbside service. Please see our COVID-19 protocols for further information.
3. If you have forgotten your cell phone and cannot call or text to check in, please knock on the door, and one of our staff members will come out to get the information needed for your appointment.
4. If you are scheduled for a regular vaccine appointment and your pet is beginning to show signs of illness, please call ahead to alert us. We may want to reschedule your appointment to a sooner date based on your pets' symptoms.
Late Appointment Policy
Any patient arriving 15+ minutes late to their appointment will not be accommodated and will need to reschedule.
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, Care Credit, ScratchPay, and cash. We DO NOT offer in-house payment plans.
Patient Arrival Policy
For the safety of all animals in our care, we require that all of your pets' vaccinations be up to date when they visit the clinic.
Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. For this reason, we may ask that you muzzle your dog or cat before entry into the facility. In some cases where the pet is very stressed, we may dispense medication to calm your pet and reschedule your appointment for another day.
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be in an appropriate cat carrier.
All pets must be up to date on any required bloodwork and testing required for medication refills. All refill requests should be made at least 7 days in advance to ensure we will have the medication on hand and ready to go when you need it.
DeWitt Animal Hospital does not authorize prescription requests from third-party online pharmacies (i.e. Chewy, 1-800-Pet-Meds, etc.). We apologize for the inconvenience this may cause, but with the increase of fraudulent medications on the market, the safety of your pets is our priority.
DeWitt Animal Hospital contracts with VetSource, a veterinary specific pharmacy that obtains all their medications and preventatives directly from the manufacturers of the medication. There is no room for fraudulent medications making their way to your pet through VetSource. You will be able to request all your medications online through VetSource, connecting to your pets’ medical record for convenience of approval. You can find the link to the online pharmacy through the services tab at the top of the page.
We also understand that some of our clients may still want to take the risk and order from a third-party online pharmacy. In those cases, we will write out a physical prescription for you to pick-up during business hours. You can then submit it to the pharmacy of your choice.